Booking Terms & Conditions
LokiTour.com is a part of the Skapa Ehf Family and therefore abides by the same terms & conditions. These terms and conditions may be amended from time to time and apply to all of our services.
By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the terms and conditions set out below. No contract between the customer and LokiTour.com shall come into existence until LokiTour.com receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for the entirety of the payment.
If you are having any problems booking through our website www.lokitour.com then please contact our customer support team at info@lokitour.com
LokiTour reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions. LokiTour is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing LokiTour By Skapa Ehf with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.
1. Prices
1.1. Please note that all prices for the services provided by LokiTour.com and its sub-brands are in the company’s local currency, Icelandic Krona (ISK). As a local operator, LokiTour.com cannot be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.
1.2. All charges are made in Icelandic krona, ISK. On Lokitour.com we can send you an estimate of prices in USD and EUR. This is only to help you understand the approximate price. Your credit card will always be charged in ISK. We also refund in ISK. Since LokiTour.com does not charge any booking or transaction fees we can not be held liable for any loss due to fluctuations in currency exchange rates during transactions, nor any third party transaction fees that may occur at the time of payment and/or refund. Keep in mind that your card issuer may charge you a foreign transaction fee.
1.3. All prices shown on our (mobile) website are based on current prices. All prices mentioned on our (mobile) website include value-added tax. LokiTour.com reserves the right to alter or change already published prices on the website without prior notice in the event of currency fluctuation, government taxes, or any such costs increases that are outside LokiTour.com‘ control. Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the tour price or more. The amounts that exceed 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%. Any increase due to changes in government laws, i.e. tax changes will be added to the invoice.
2. Special offers & Promotional codes
2.1. Please note that special offers such as promotional codes cannot be applied to a reservation after a purchase has been made such as in the form of a refund. When offered, promotional codes and/or other special offers, will be included in the final price in the respective invoices.
2.2. Please note that all special offers such as promotional codes and/or early bird discount only apply to the price of the tour.
2.3. Early bird discount is applied to the final price of the tour, if a special offer/promotional code is used, the early bird discount applies to the discounted price (full price less special offer/promotional code).
3. Best Price Guarantee
We guarantee that you always get the lowest price when you reserve a tour through our direct channels on www.lokitour.com
4. Pick-up & Drop-off Services
LokiTour offers pick up and drop-off during the provision of private Day Tour services.
Roundtrip airport transfers are free if you book two or more DayTour services with us.
If at any time the pick-up service is affected by cultural events in the city, or road repairs and improvements, LokiTour.com will send you directions to the pick-up point closest to your hotel or place of accommodation.Please read carefully which pick-up and drop-off locations will be established for this occasion.
You as the traveler are responsible for your pick-up time on your voucher which is provided upon booking. If you are unsure when to be ready for your scheduled tour then please contact us in info@lokitour.com
Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pick up time in order to not miss our guides when they arrive to pick you up.
5. Travel insurance
As with any and all world travel, we strongly recommend that you purchase travel a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kind of travel insurances are not expensive and frequently cover other risks. Having travel insurances is always a good idea when traveling around the world.
6. Icelandic weather and conditions
All adventure trips and outdoor activities are dependent on weather and general conditions. Lokitour reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.
Please keep in mind that Iceland is and will always be Iceland. The weather changes fast on our northern island and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guides authority to do so. This is especially valid for winter travel in Iceland. Our summer trips (excluding high alpine trips), operated from June through August, are rarely adversely affected by harsh weather.
Lokitour cannot be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond LokiTour control. Lokitour acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the Skapa Ehf family such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.
In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.
7. Clothing
Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk. In such cases, full cancellation charges apply.
8. Assumed risk & Outdoor activities
Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with LokiTour (or our partners’) guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and LokiTour or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.
Our guides reserve the right to refuse participation to any customer who they believe will not be able to complete the tour because of their physical condition, injury or illness. In such cases, full cancellation charges apply.
We reserve the right to refuse participation to clients that are being physically or verbally abusive, or if they pose a threat to staff members or fellow travelers in any other way. In such cases, full cancellation charges apply.
9. Alcohol and drugs:
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.
10. Reviews & Feedback
LokiTour welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us through a consumer perception survey that we will send to the client. There they will be able to rate the services, comment on improvements to be implemented, among other things.
11. Terms of Payment
11.1. LokiTour.com accepts all major credit and debit cards. Purchases made via credit/debit card will go through 3D Secure. LokiTour,com requires a full amount at the time of booking, depending on when the booking is made and what type of tour package is booked:
Private Day Tours operated by Lokitour.com, Full payment is required upon booking.
Multi-day Private Tour operated by Lokitour.com, Full payment is required upon booking.
12. Governing Law and Jurisdiction
12.1. This agreement shall be exclusively governed by and construed in accordance with Icelandic law.
12.2. Any disputes arising out or in connection with this agreement shall exclusively be submitted to and dealt with by the district court of Reykjavík.
LokiTour Cancellation Policy
All cancellation fees held by LokiTour are only intended to cover our direct cost of amending and/or cancelling your reservation. By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the cancellation policy as set out below. No contract between the customer and LokiTour.com shall come into existence until LokiTour.com receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.
All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and cancellations must be delivered in writing via email info@lokitour.com. Once delivered the amendment and/or cancellation needs to be confirmed by LokiTour before further action can be taken. If a reimbursement is in order then it shall be made in accordance with all procedures and processed as soon as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. The cancellation policy applies to the original booking departure date the tour has been booked for.
Cancellation fees & charges
13.0. Changing the number of people in a reservation will not imply the cancellation of the Daytours themselves, however, for a MultiDayTour planning it may imply the cancellation of the same because it implies changing reservations with third parties. Such cancellations are subject to cancellation fees as per the below.
As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:
13.1. Cancellation of Private Day Tours
More than 72 hours’ notice 90% refund
Less than 72 hours’ notice No refund
Cancellations of Private Day Tours (Individuals and Group Bookings) made with more than 72 hours‘ notice (prior to departure):
You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.
Cancellations of Private Day Tours (Individuals and Group Bookings) made with less than 72 hours’ notice:
No refund will be given if canceled with less than 72 hours‘ notice, as Lokitour.com will be charged for all costs such as guides, transport, etc.
For all bookings of day tours offered in LokiTour by Skapa Ehf, a minimum of 72 hours’ notice of cancellation prior to your scheduled tour departure is required for a 90% refund. If a cancellation is made with less than 72 hours’ notice prior to departure no refund is given.
All cancellations must be delivered in writing via email at info@lokitour.com
13.2. Cancellations of Multi-day PrivateTours
More than 14 days’ notice 90% refund
Less than 14 days’ notice 50% refund
Less than 48 hours’ notice No refund
Cancellations with more than 14 days’ notice before trip departure:
You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.
Cancellations with less than 14 days’ notice before trip departure:
You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.
Cancellations with less than 48-hours’ notice before trip departure:
No refund will be given if tours are canceled with less than 48 hours’ notice, as LokiTour will be charged for all costs such as guides, transport etc.
Valid for bookings made on or after the 1st of October 2020.
